Policies
Shipping & returns.
Every piece is made to order and dispatched within 2–3 working days. Here is what to expect, from production to your door.
Shipping
All Framora pieces are made to order and dispatched within 2–3 working days. You will receive a production confirmation within 12 hours of ordering, and a dispatch notification with tracking details when your piece leaves our studio.
- India courier
- Delhivery, DTDC or Bluedart. Estimated delivery 3–5 working days after dispatch.
- Payment & COD
- All prices include GST. Pay by UPI, card, net banking, or wallet via Razorpay — or by Cash on Delivery, available in selected areas (check your pincode on any product page).
Returns & exchanges
Because every Framora piece is made specifically to order, we do not accept returns or exchanges for change of mind. We ask that you choose carefully — if you have questions about a piece before ordering, we are happy to help at studio@framora.in.
- Damaged or defective
- If your piece arrives damaged or defective, contact us within 48 hours of delivery at studio@framora.in with your order number and clear photographs of the damage. We will arrange a replacement at no cost to you, with priority production.
- Cancellations
- Orders may be cancelled within 12 hours of placement, before production begins — email studio@framora.in with your order number. Once production has commenced, we are unable to cancel.
- Questions
- For any query about an order, email studio@framora.in or message us on WhatsApp (India customers). We aim to respond within one working day.